Privacy Policy

Welcome to Cloudheal (“we,” “our,” “us”).

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.cloudheal.com/, use our services, or communicate with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

We collect information to provide and improve our cybersecurity services. The types of data we may collect include:

A. Information You Provide
• Personal details: Name, email address, phone number, company name, job title, etc.
• Account information: Login credentials if you create an account.
• Communication data: Messages, support requests, or feedback you send us.

B. Automatically Collected Information

When you use our website, we may automatically collect:

• Device and browser data: IP address, browser type, operating system, time zone, and device identifiers.
• Usage data: Pages visited, time spent on site, clickstream data, and referring URLs.
• Cookies and tracking technologies: Used to analyse traffic, improve site performance, and personalize your experience. (See Section 6 below for more details.)

C. Information from Third Parties
• We may receive information from:
• Analytics providers (e.g., Google Analytics). Business partners or service providers assisting with marketing, analytics, or cybersecurity research.

We use the information we collect for purposes such as:

• Providing, maintaining, and improving our services.
• Enhancing website security and detecting/preventing cyber threats.
• Responding to inquiries, requests, or support tickets.
• Sending security alerts, updates, and newsletters (only if you’ve opted in).
• Complying with legal obligations and protecting our legal rights.

We process your personal data in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian regulations.

Under this law, we collect and process your personal data only when one or more of the following conditions apply:

• Consent:
You have given clear and specific consent for us to process your personal data for one or more purposes (for example, signing up for our services, newsletters, or communications).
• Performance of a Contract:
Processing is necessary to provide you with the cybersecurity products or services you have requested, or to take steps at your request before entering into a contract.
• Compliance with Legal Obligations:
We may process or disclose your personal data to comply with applicable Indian laws, court orders, or lawful requests from government authorities.
• Legitimate Uses Permitted by the DPDPA:
Certain limited processing activities may be carried out without consent if permitted under Section 7 of the DPDPA — for example, to prevent fraud, ensure network and information security, or enforce legal rights.
We ensure that your personal data is processed fairly, for lawful purposes, and only to the extent necessary to fulfil the stated objectives. You may withdraw your consent at any time by contacting us at support@cloudheal.com subject to applicable legal requirements.

We do not sell your personal data.

We may share information with:

• Trusted service providers assisting with hosting, analytics, or communications.
• Legal authorities, when required by law or to protect against cyber threats.
• Business transfers, in the event of a merger, acquisition, or sale of assets.

All third-party partners are contractually obligated to protect your data and use it only for specified purposes.

We use cookies, beacons, and similar technologies to:

• Improve website functionality and performance.
• Legal authorities, when required by law or to protect against cyber threats.
• Provide personalized content and recommendations.

You can control cookies through your browser settings or by using cookie consent tools on our site.

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

We implement industry-standard cybersecurity measures to protect your information, including:

• Encryption (SSL/TLS)
• Regular vulnerability assessments
• Access controls and multi-factor authentication
• Secure data storage and transfer practices

Despite our efforts, no system is 100% secure. We encourage users to practice safe online behaviour and report any suspected vulnerabilities.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability

To exercise these rights, contact us at support@cloudheal.com .

If you are located outside of India, your data may be transferred to and processed in countries that may not provide the same level of data protection. We ensure appropriate safeguards are in place.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting personal information.

Our services are not intended for individuals under 16 years old, and we do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact: